PART 3 - VOLUNTEER FOLLOW-UP

A. Notifying Volunteer Supervisor

1) As the volunteer leaves the Registration Center, contact the volunteer supervisor or other person making the assistance request and inform him/her that a volunteer has been assigned. Give the supervisor the name of the volunteer and approximate arrival time.

2) Advise the supervisor of any exceptional abilities or physical limitations of the volunteer as outlined on the Volunteer Intake Form.

3) Ask the supervisor whether the position should be removed from the job lists or whether he/she envisions the need for additional, relief-type workers in the future.

4) At this time, request that the supervisor review exact job responsibilities and expectations with the volunteer including:

• confidentiality issues
• emergency procedures/ evacuation procedures etc.
• work hours (if the volunteer assignment is long duration)
• how to use any equipment necessary.

Also, request the supervisor to introduce the volunteer to any coworkers and remind the supervisor that volunteer evaluation forms are available for completion after the position has been terminated.

B. Following-up after volunteer placement

1) As time allows, the Volunteer Manager (or a representative) should follow-up with the volunteer supervisor to ascertain whether the volunteer has met the needs of the position and is performing in a satisfactory manner.

2) If performance is unsatisfactory, ascertain whether the volunteer would be better placed in a different position. Work with the supervisor and the volunteer to 1) find a different position for the volunteer and 2) refill the original position. (Don't forget to mark the position as available on both the 1-Line Job Description List and the Skills Vs. Jobs Database Printout).

3) The volunteer supervisor should also be asked whether additional volunteers will be required as relief-type workers and, if so, when that need might occur.

4) If the position has been terminated, ascertain whether the supervisor envisions needing additional assistance and whether he/she would recommend the volunteer for additional volunteer positions.

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